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Scammed by verification loops? a cautionary tale

Scammed by Verification Loops? | Users Turned Away by Unending Address Verification

By

Marcus Yu

Jun 24, 2025, 02:38 PM

2 minutes reading time

A frustrated user looking at a computer screen, showing repeated verification messages, feeling trapped by the process.
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Frustration is mounting among individuals attempting to access their accounts as verification loops plague a popular crypto exchange. Many are voicing concerns online after battling repetitive verification requests and seemingly endless obstacles preventing them from retrieving funds.

The Ongoing Struggle

A dissatisfied user recently shared their plight, stating that after three months of attempts, they are locked in a cycle of failed address verifications. "Iโ€™ve lost all hope of accessing my account or withdrawing my funds," they lamented, describing their experience as a scam. Others echo these frustrations, questioning why address verification issues arise after account creation and KYC completion.

Common Threads of Discontent

  • Repeated Email Responses: Users consistently report receiving the same generic response from support, stating, "We are unable to verify the address for your account."

  • Frustration Over Limits: Individuals are dismayed that they can only attempt verification twice every 24 hours, with one user exclaiming, "Three months to try and now I donโ€™t wanna trust again!"

  • Calls for Action: Many are urging others to share their experiences on social media to warn potential users about the service's challenges.

"This sets a dangerous precedent for trust in these platforms," stated one agitated participant.

Response from the Exchange

In response to user complaints, representatives advised individuals to ensure compliance with address verification requirements, citing document clarity and completeness as potential issues. They suggested reviewing guidelines and reaching out to live support for assistance. However, such responses have not calmed frustrations.

As one user pointed out, "Do you really expect me to believe I wonโ€™t get stuck in this damn loop again?"

Key Insights to Consider

  • โ—ผ๏ธ Users report feeling victimized by the ongoing verification process.

  • โ–ฝ Frustration is common, with many calling for greater accountability from the company.

  • โš ๏ธ Transfer requests may still be at risk for new users due to these verification issues.

Itโ€™s no surprise that this ongoing saga has become a hot topic on user boards, with increased scrutiny on the exchange's practices. As individuals seek justice and transparency, the demand for systemic changes in verification processes grows. Will this lead to significant shifts in how exchanges handle critical user verification? Only time will tell.

Coming Changes on the Horizon

Experts believe there's a strong likelihood of regulatory changes in the crypto space as frustrations surrounding verification loops grow louder. With many users voicing similar complaints, the exchange may face increased scrutiny from authorities. This pressure could lead to mandatory improvements in their verification processes, boosting user trust and accountability. A shift in practices is estimated to occur within the next 6 to 12 months, depending on how effectively the company addresses the ongoing issues.

Reflection on Digital Pioneering

This situation recalls the early days of social media platforms, where rampant spam and account verifications led to widespread frustration among users. Just as those platforms eventually implemented more robust systems to combat abuse and build trust, the same evolution is likely for crypto exchanges. The persistent issues of verification loops might just be the catalyst for a significant overhaul, reminiscent of how early social networks had to adapt to user demands for security and transparency.