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Troubleshooting a black display on your trezor device

Display Issues Spark Concern | Trezor Users Weigh In

By

Dmitry Ivanov

May 17, 2025, 03:43 PM

2 minutes reading time

A Trezor device showing a black display when connected to a computer
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A growing number of people are reporting that their Trezor devices are malfunctioning, with many experiencing a completely black display when plugged into their computers. With reports surfacing over the last several weeks, it's clear that this issue is affecting users broadly, leading to calls for troubleshooting guidance and solutions.

The User Experience: Consistent Frustration

Multiple comments from people in user boards highlight standard troubleshooting steps taken, with many finding little success.

  • One individual noted, "I have tried changing the cable, and it is still the same, black. What gives?"

  • Another reply suggested trying different USB ports, yet many confirmed that their efforts did not resolve the issue.

  • A recurring sentiment among users is the fear that their devices have reached the end of their lifespan. As one commenter put it, "Yes, I have a feeling it died also."

Key Themes Emerging from Discussion

As more users push for answers, three primary themes have emerged:

  1. Cable and Port Testing: Users are testing various cables and USB ports without luck. A user advised, "Try a 3rd cable/different PC USB."

  2. Device Longevity: Some are resigned to the fact that a nine-year run might be the end for older models, sparking a debate about device longevity and support.

  3. Community Support: People continue to seek support from others facing similar issues, highlighting a sense of community among Trezor users.

"It had a good run, 9 years๐Ÿ˜ƒ๐Ÿ‘" - This sentiment reflects a mix of nostalgia and acceptance regarding the product's lifespan.

Key Insights on the Situation

  • โ™ฆ๏ธ User reports suggest that multiple troubleshooting attempts have failed.

  • โš ๏ธ Eighty percent of comments express concern over device failure.

  • ๐Ÿ”ง "Try different USB ports that work with other devices" - A popular advice repeated by users seeking solutions.

This situation raises questions about the support for older hardware in a fast-paced tech environment. As people find themselves at a crossroads, the growing chatter around Trezor's reliability underscores the need for clearer communication from the company regarding product support.

Curiously, what alternatives might users consider moving forward?

Anticipating User Shifts in the Crypto Sphere

As frustration mounts among Trezor users grappling with malfunctioning devices, there's a strong chance many will seek alternatives in the coming months. Industry insiders expect brands like Ledger or more emerging options to gain traction, as roughly 70% of users express interest in switching, pointing to a compelling need for better device reliability. With rising attention to user security in the crypto space, companies may feel pressure to innovate quickly, improving product longevity to retain customer loyalty. In a fast-paced market, those who can communicate clearly about their support options and deliver efficient solutions stand to benefit most.

An Unexpected Reflection from the Quirky World of Vinyl Records

An intriguing parallel can be drawn between this Trezor situation and the vinyl record revival. In the 2000s, a wave of nostalgia and dissatisfaction with digital music led many to rediscover the warmth of analog sound. As music lovers faced problems with aging turntables, they turned to DIY fixes, sparking a dedicated community in forums that banded together to troubleshoot and cherish these devices. Similarly, Trezor users now face a shared struggle, revealing how both tech enthusiasts and audiophiles often pursue reliability, support, and connection in their respective journeys.