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New iota wallet issue: incorrect balance on ledger device

New IOTA Wallet Issue | Users Report Discrepancies with Ledger Balances

By

Markus Zhang

May 14, 2025, 01:41 PM

Edited By

Aisha Khatun

Updated

May 15, 2025, 07:59 PM

2 minutes reading time

A user frustrated by incorrect balance displayed on their IOTA wallet linked to a Ledger device, showing a computer screen with the wallet interface.
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A growing coalition of IOTA wallet users faces frustration as they struggle with incorrect balance readings on their Ledger devices. Despite recent updates, many continue to experience issues with the new wallet extension. Persistent complaints about the Balance Finder's unreliability have fueled dissatisfaction within the community.

Persistent Issues with Balance Reading

Numerous users of the new IOTA wallet extension share their concerns about balance discrepancies. One user noted, "I have installed the new IOTA wallet extension, it hasnโ€™t found my correct balance." They described problems with the Balance Finder, stating that it often becomes unresponsive or loops endlessly during searches.

Interestingly, some members of the community are reporting a smoother experience. One user remarked, "My experience was flawless with my Ledger. Balance was correct when I first connected to the app." This hints at potential factors, such as wallet version compatibility, that may contribute to varying user experiences.

Emerging Concerns from the Community

The online dialogue highlights three main themes:

  • Need for Clarity: Users are asking for guidance on how to effectively manage their wallets, especially after the discontinuation of FireFly, which many relied on for balance verification.

  • Updated Software: It's suggested that users check their IOTA app version on Ledger Live, as outdated software appears to be a common problem. Users are reminded to ensure their Ledger Live is updated accordingly.

  • Scams and Security: Many are wary of scammers in comment threads, prompting a cautious approach to seeking help. One user stated, "I am not responding to DMs thanks to all the scammers patrolling these threads."

"I canโ€™t cross-check anything" - A sentiment echoed by many frustrated users.

Whatโ€™s Next for Users?

As concerns grow, it remains to be seen how IOTA will address these ongoing issues. The demand for transparency and swift responses from developers is rising. With escalating pressure from users, experts speculate a strong possibility of official responses regarding fixes within the coming weeks. Many hope the developers will focus on enhancing the Balance Finder's functionality.

Key Points to Consider

  • ๐Ÿ”„ Some users confirm successful connections, noting their balances are accurate.

  • โš™๏ธ "Can you check your IOTA app version on Ledger Live?" - Suggests that updates may resolve some problems.

  • ๐Ÿšซ Users are encouraged to remain vigilant against potential scammers in forums.

In light of these challenges, the community awaits proactive measures from the developers to restore user trust. As frustrations mount, reliable solutions are essential for effective asset management.