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Ledger app issues: why is it constantly crashing?

Ledger App Crashes | Users Demand Answers as Frustration Grows

By

Emily Carter

Sep 23, 2025, 06:52 PM

Edited By

Alice Johnson

Updated

Sep 24, 2025, 10:59 AM

2 minutes reading time

A smartphone displaying an error message on the Ledger app, indicating a crash while managing cryptocurrency.

A wave of discontent is brewing among Ledger app users, particularly new Stax device owners, as persistent crashing issues plague the setup process. Complaints have surged, revealing the struggles many face despite using the latest smartphones and software.

Setup Struggles Continue

One user detailed their experience: "Just had a brand new Stax delivered. After scanning the QR code, Iโ€™m prompted to open the app, but every time I press โ€˜allow,โ€™ it crashes. Iโ€™ve tried reinstalling multiple times and used different devices, yet the same issue persists." These sentiments echo across forums, highlighting a troubling trend among those trying to get started with their devices.

A recent buyer stated, "I would say go for something else if you can. Things have only been going down with Ledger since the past few years," emphasizing a growing skepticism about the brand. Other users have reported similar experiences on different devices, suggesting the problem may not be universal.

Performance Across Devices

Interestingly, while some users have struggled, others have successfully set up their devices on different systems. This raises questions about compatibility issues with specific operating systems.

Whatโ€™s the Cause?

Many users attribute these crashes to possible software bugs, raising concerns about the app's reliability. Key observations include:

  • Device Compatibility: Different operating systems yield varied results.

  • App Consistency: Consistent crashes indicate deeper issues within the Ledger Live app.

  • User Experience: The cumbersome setup steals confidence from potential users.

"The app crashes are not just annoying; they affect my confidence in Ledger's products," expressed a frustrated user.

Sentiment Trends

The mood is distinctly negative among users:

  • Frustration: Many report disappointment over their initial experiences.

  • Skepticism: A rising number of people question the value of sticking with Ledger products.

  • Cautious Optimism: Some hope for a quick software fix, though many remain doubtful about improvements.

Key Observations

  • ๐Ÿ’ฅ Frequent crashes reported across multiple setups

  • โœ”๏ธ Some users successfully configured devices on alternate systems

  • ๐Ÿ’ฌ "Things have only been going down with Ledger since the past few years"

As of now, the Ledger team remains silent, leaving users wondering: will they respond to these growing complaints? The narrative suggests a critical moment for Ledger: consumer trust hangs in the balance amid mounting dissatisfaction.

Future Implications for Ledger Users

Experts speculate that Ledger may soon release a software update to address these ongoing issues. Observing user feedback could play a vital role in shaping future software versions, especially with many users hoping for a resolution within weeks.

Historical Insight into Tech Frustrations

This situation resembles early experiences in tech, reminiscent of the tumultuous launch days of various devices that faced initial hurdles. Companies often had to adapt quickly to regain user faithโ€”challenges that, while frustrating, often led to significant industry improvements. In this case, time will tell if Ledger can recover from its current predicament.