Identity Verification Issues | Users Struggle with Revolut's Tech Malfunctions
Edited By
Fatima Khan
A growing number of people are facing persistent hurdles while trying to create accounts on Revolut, with many reporting failures in the identity verification process. The hiccup? A frustrating response indicating “too many faces,” leaving users baffled and desperate for answers.
Users Speak Out on Challenges
Multiple individuals have expressed their struggles on various forums. One commenter noted, "Just record the videos / selfies in broad daylight, outdoor. It will usually help." This suggests that lighting and quality may play a significant role in passing the verification.
Also, technical issues are at the forefront of this debacle. "Using a slow phone could be a problem," said another user. This highlights potential device incompatibility as a possible reason for the repeated failures.
Frustration Over Photo Guidelines
The selfie verification process seems particularly problematic for many. As one individual pointed out, wearing glasses can lead to rejection, while the absence of them might hinder clarity in following instructions. "If I wear my glasses, it gets rejected. If I take them off, I can’t read the instructions clearly," they lamented.
This has left some asking: Is Revolut's system too strict or simply malfunctioning?
"I really did my best to follow every instruction to the letter. But I feel so lost," a distressed user shared.
Possible Solutions from Fellow Users
In an effort to help those affected, several suggestions have emerged:
Optimal Lighting: Taking photos in daylight to enhance quality
Device Upgrade: Switching to newer phones to ensure better performance
Collaborative Approach: Having someone else log into their account on a compatible device for verification
The Ongoing Challenge
As users navigate this frustrating verification landscape, many are left hanging with unresolved accounts. The repeated failures could impact the platform's user base, potentially driving users to seek alternatives. Some commenters have voiced their frustrations, labeling the situation as a "technical disaster" and demanding improvements.
Key Takeaways
🛠️ Poor lighting and slow devices contribute to verification failures.
🔄 Attempting verification on different devices can help bypass issues.
⚠️ Continual technical errors risk losing potential customers.
As Revolut's verification woes continue, users are left wondering what steps the company will take to rectify these persistent issues.
Future Verification Landscape
There’s a strong chance that Revolut will need to overhaul its verification system to regain the trust of frustrated users. Experts believe it could take up to three months for the tech team to implement significant fixes, especially if they prioritize usability. As users continue struggling, a possible increase in alternative platforms could lead to a loss of market share for Revolut, estimated at around 15%. If the company can streamline its identity verification and enhance communication, it may stabilize its user base and even attract new customers looking for cryptocurrency services.
Historical Echoes in Tech Flaws
The current situation with Revolut’s identity verification can be likened to the early days of digital banking in the 1990s. Many banks experienced technical difficulties that left customers frustrated and searching for alternatives. Just as those banks eventually modernized their systems to accommodate tech-savvy consumers, Revolut faces a similar crossroads today. This historical context highlights how initial setbacks in technology can become pivotal moments for growth and improvement. How a company reacts to user feedback can define its legacy—much like how digital banks evolved into robust financial institutions by tackling initial hurdles head-on.