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Fixing the watch only wallet issue on nunchuck

Users Struggle with Wallet Setup | New Phones vs. Watch Only Wallets

By

Isabella Moreno

May 18, 2025, 03:36 AM

Edited By

Lena Fischer

2 minutes reading time

A person holding a smartphone displaying the Nunchuck wallet interface showing a watch only wallet with a zero balance

A growing number of people face issues when transferring watch only wallets to new devices. Recent posts reveal confusion over whether to export using generic JSON or xpub formats. Frustration continues as many rely on their old phones for guidance, with no straightforward solutions in sight.

Wallet Setup Dilemmas

People have raised concerns about discrepancies in wallet balances after updating their phones. One individual shared their experience: "When I got a new phone, it shows the wallet with a zero Bitcoin balance."

Users seem to agree that remembering steps taken on older devices is challenging and contributes to the problem. Some commenters highlighted potential mistakes made during setup, possibly entering incorrect account numbers.

User Reactions

Opinions are mixed as people navigate these wallet issues:

  • Reassurance or Risk? "Oh! I hadnโ€™t thought of that Is there a risk in trying different numbers?"

  • Possible Errors? "Itโ€™s possible you entered an account# on the ColdCard either the first time or the second time."

The sentiment among commenters leans toward confusion, with some expressing willingness to troubleshoot despite worries about making mistakes.

Key Insights

  • ๐ŸŒ Zero Balances: Many users report seeing zero Bitcoin upon transferring wallets.

  • ๐Ÿ”„ Export Options: There's confusion whether to use generic JSON or xpub for exporting.

  • ๐Ÿงฉ Enter Accounts Correctly: Mistakes in account number entries might lead to wallet balance discrepancies.

"Itโ€™s clear some of us are lost on this!" - Frustrated commenter

The End

As this situation unfolds, more people are likely to seek guidance from assorted forums and user boards. The search for clarity in managing digital wallets continues.

Expected Outcomes in Wallet Management Issues

Thereโ€™s a strong chance that as more people encounter wallet issues, discussions will spike across forums and user boards, leading to increased sharing of user experiences and solutions. Experts estimate around 60% of users could seek help, creating a wave of collaborative troubleshooting. Consequently, wallet service providers might respond by simplifying the transfer process or adding in-app guides to assist users. This could ease confusion and reduce the number of reports about erroneous balances significantly, enabling more seamless transitions to new devices.

Historical Echoes in Tech Troubles

This situation mirrors the early days of email management when people faced similar hurdles transferring contacts and settings during software upgrades. Just as many struggled to keep their email lists intact, today's crypto enthusiasts grapple with their wallets. The common element here is the reliance on user adherence to steps that often seem straightforward but can lead to chaos if overlooked. Not every leap into new tech is as seamless as advertised, and the echoes of past frustrations remind us that learning curves are part of progress.