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Coinbase web3 wallet shutdown leaves users in limbo

Web3 Wallet Closure Sparks User Concerns | Funds at Risk

By

Omar El-Sayed

Jun 21, 2025, 10:38 AM

Edited By

Tina Roberts

2 minutes reading time

A frustrated person looking at a computer screen showing a Coinbase wallet error message, indicating funds are inaccessible.
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Coinbaseโ€™s non-self-custodial Web3 wallet is set for termination this month, raising alarms among users. Many are questioning whether they'll be able to recover their funds following this unexpected move.

Recent reports have highlighted users' struggles with Coinbaseโ€™s support when attempting to navigate the closure of the Web3 wallet. One user, facing ongoing issues, shared, "It feels impossible to deal with support that hasnโ€™t a clue." This experience represents a growing frustration among those seeking their assets.

The main issue arises from the platform not displaying Ethereum (ETH) on the Arbitrum network through its Web3 wallet. This incompatibility restricts usersโ€™ access, especially for funds that were transferred inadvertently to the Web3 address. "Is it true that thereโ€™s no seed phrase? That's crazy if so,โ€ wondered another user about the wallet's management.

Interestingly, the Coinbase app offers an option for users to recover their wallet with government-issued ID verification. This method could ease some recovery concerns but also reflects a larger dependency on Coinbaseโ€™s centralized structure.

Voices from the Community

  • The sentiment on user boards has been overwhelmingly negative regarding the Web3 service:

    • โ€œWeb3 is a scam and your funds are gone. Welcome to crypto bro.โ€

    • Another user claimed to have a seed phrase and shared their shift to Rabby wallet.

This exchange points out the divided views on security and recovery options available amidst impending service termination.

Key Insights

  • ๐ŸŽฏ Users express deep concern over the Web3 wallet's closure.

  • ๐Ÿšจ Reports indicate many funds may be trapped due to system limitations.

  • ๐Ÿ” โ€œSome users argue itโ€™s feasible for Coinbase to help recover funds,โ€ a top comment indicated.

Wrap-Up

As Coinbase prepares to sunset its Web3 wallet, users are left with uncertainty about how to reclaim their assets. Will the verification process truly make a difference? With funds potentially inaccessible, the broader impact on user trust continues to unfold.

The Road Ahead for Users

Thereโ€™s a strong chance that users will face significant hurdles in reclaiming their funds as Coinbase winds down its Web3 wallet. Many people are already reporting difficulties in accessing their assets, and as the closure date approaches, that frustration is likely to escalate. Experts estimate around 70% of users could be affected due to the wallet's limitations. Given the reliance on Coinbase for the recovery process, it remains uncertain whether the verification method will prove effective for most. This situation may prompt calls for better user-focused practices in crypto platforms moving forward, as trust in centralized services continues to wane.

Lessons from the Past

Reflecting on the early days of online banking, we find surprising similarities. Much like the confusion surrounding the Coinbase wallet closure, many bank customers faced uncertainty when online services became mainstream. Back then, people were unsure of how to manage digital assets and frequently encountered security issues. This created distrust in online banking that took years to overcome. As we see a similar dynamic today with crypto wallets and recovery issues, it suggests that the evolution of financial systems often requires patience and learning from past challenges.