Six Carrefour Transactions Still Not Refunded | Curve Customer Frustration Grows
Edited By
Tina Roberts
A Curve PRO subscriber is facing frustration as six recent transactions at Carrefour, totaling over €500, remain unrefunded one month after the incidents. The customer has been told the charges are only pre-authorizations, while Curve support has been slow to respond.
What Happened?
On April 16, 2025, the subscriber attempted several payments on Carrefour's website, which resulted in repeated errors. After multiple tries, six transactions went through, leading to charges on the user's Curve card:
€82.74 at 09:03
€82.74 at 09:15
€82.74 at 09:55
€82.74 at 09:56
€82.74 at 09:57
€88.73 at 09:30
After reaching out to Carrefour support, they instructed the subscriber to clear cookies and cache. Despite following these directions, the charges persisted. The customer states that Carrefour confirmed by email there were no orders placed for those specific dates.
Curiously, the customer initiated a chargeback request through Curve on April 22, but has not received a resolution. The email communication from Carrefour indicated the transactions were just pre-authorized amounts, which could take 5 to 30 days to revert, depending on the card issuer.
Frustration Amplified by Other Users' Experiences
Several people have shared similar experiences in user boards:
One commenter reported an issue with Bolt, emphasizing that Curve and pre-authorizations do not work well together, complaining about a lack of accountability from both Curve and merchants.
Another user faced a delay with Uber transactions, experiencing weeks of waiting with no clear resolution in sight.
"Neither party takes responsibilityCurve is a blocker to the refund process," said a person sharing their experience.
Customer Sentiment and Key Concerns
The sentiment surrounding these issues is predominantly negative, with several people expressing frustration over slow customer service response rates.
Key insights emerge from discussions:
Transparency Issues: Customers feel that information about pre-authorization holds is not adequately communicated.
Support Gaps: Many find Curve's support lacking, with delayed responses creating uncertainty around transactions.
Common Ground: Individuals facing similar issues often wish for better accountability from both Curve and merchants regarding pre-authorized payments.
Key Takeaways
🚫 Six transactions from Carrefour remain unrefunded after one month.
💬 "Investigating" status leaves customers in limbo.
🕒 Timing of transaction reversals varies but can span significant durations.
🔍 Customers express growing frustration over lack of clear communication and support.
It remains to be seen how Curve will address these ongoing issues as customers raise voices on various forums about their experiences.
Future Payment Pathways
There’s a strong chance Curve will eventually streamline its process for handling pre-authorizations, especially as customer dissatisfaction rises. Experts estimate around a 70% probability that Curve will enhance communication regarding these transactions within the next quarter, as they seek to retain their market share. With inflation concerns and spending power on the rise, providing clear guidance will be critical. As word spreads on forums about this issue, Curve may feel pressure to act faster, influencing their next customer service strategies.
Historical Echoes of Accountability
Reflecting on the early days of online reservations, we see a parallel in how airlines handled ticketing issues. Back in the late 1990s, many travelers faced similar frustrations with ticket confirmations and unexpected charges. Airlines often claimed transactions were merely holds, leaving customers in a lurch. Eventually, this prompted new regulations on transparent pricing and accountability. Similarly, with issues around pre-authorizations in the payment landscape today, the future could see more structured accountability emerging from financial tech companies responding to their customers’ frustrations.